Frequently Asked Questions


1. Are my payments secure?

Yes, all of our transactions are encrypted using industry standard equipment to ensure that only we see your private information.

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2. How long until I receive my order?

Our goal is to have your order shipped to you within 2 to 10 days, depending on the shipping method you choose. There are times when an order may be delayed for reasons beyond our control. We ask that you wait for 14 days before contacting us about your order. If you have not received your order by that time, please contact us and we will be happy to check on your order for you.

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3. What payment methods do you accept?

We accept all major credit cards (Visa, Discover, and MasterCard) and PayPal payments, as well as Personal Checks and Money Orders. Checks and Money Orders may take longer depending on the postal service.

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4. Do I have to pay Sales Tax?

If you are a resident of New Mexico you are required to pay sales tax. Some states may require you to pay a use tax on purchases made over the internet when you file your annual state taxes. Please retain your receipt and refer to your states tax code for more details on internet purchases.

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5. What are your normal business hours?

You may contact Paleoartisans by telephone during our normal business hours, Monday-Friday 9 am to 5 pm. The best method of contacting us is by email at paleoartisans@gmail.com

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6. Do you offer gift cards?

We currently do not offer any gift cards.

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7. How durable are your shirts?

All of our shirts (except sweatshirts) are printed on 5.6 oz 100% cotton material from Fruit of the Loom. We have been in business since 1994 and many of our shirts are sold directly to paleontologists who wear the shirts in the field. These 'product testers' have reported that the shirts will last for years under normal wear*. Many of our shirts have been worn and washed on a weekly basis for as long as 7 years before the shirt begins to wear out. (* Normal wear does not include being chased by dinosaurs or other prehistoric animals.)

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8. How durable are your designs?

Paleoartisans uses a heat transfer technology to apply the design to the shirt. This allows us the flexibility to print a single design on a variety of shirt sizes and colors, keeping the cost to the customer low. This heat transfer process creates a long lasting design that does not fade with time. In fact, in most cases, the shirts wear out before the design fades.

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9. Do you accept 'bulk' orders?

Yes! We are happy to sell bulk orders of our designs, bumper stickers and magents for schools, clubs, museums, and other organizations. Please contact us at paleoartisans@hotmail.com for more information. We will send you our wholesale price list and work with you to complete your bulk order.

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10. Do you do custom designs?

Yes! Paleoartisans has worked with many organizations (including the Museum of the Rockies, the Society of Vertebrate Paleontology, Big Sky Wildcare, and others) to print custom t-shirt designs. We are happy to work with your museum, club, or organization to create a t-shirt, bumper sticker or magnet design for you or to print a design you have created. Send us an email at paleoartisans@hotmail.com for more information.

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11. I want to place a large order (over a dozen shirts). Can you handle it?

Yes! Paleoartisans has over 10 years of experience printing our designs. We have worked with the Society of Vertebrate Paleontology and many museums over the years to print shirts in quantities of up to 25 dozen shirts for them. We are capable of printing orders of any size on time and at a reasonable cost to you. We can ship orders to anywhere in the world. If you are interested in a custom order, or want to place a large order for one of our existing designs please contact us at paleoartisans@hotmail.com.

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